| | | |
 | Welcome to Smart Serve |
 | | 1. Welcome to Smart Serve |
| | 2. Program Organization |
| | 3. Completing the Online Program |
| | 4. Introduction Video |
| Module 1: Alcohol and The Law |
| | 1. Introduction |
| | 2. Test Your Knowledge: Getting Started |
| | 3. Understanding the Liquor Licence Act |
| | 4. Additional Regulations and Requirements |
| | 5. The Role of the AGCO |
| | 6. Special Occasion Permits and Understanding Endorsements |
| | 7. Hours of Operation |
| | 8. Your Responsibilities |
| | 9. Civil Liability |
| | 10. Civil Liability: The LLA |
| | 11. Civil Liability: Negligence and Duty Of Care |
| | 12. Civil Liability: Occupier's Liability |
| | 13. Right to Deny Entry |
| | 14. Right to Eject Guests |
| | 15. Use of Force |
| | 16. Module Review Checklist |
| Module 2: The Effects of Alcohol |
| | 1. Introduction |
| | 2. Test Your Knowledge: Myths and Truths About Alcohol |
| | 3. The Standard Drink and Blood Alcohol Concentration |
| | 4. Using the BAC Chart |
| | 5. Men's BAC Chart |
| | 6. Women's BAC Chart |
| | 7. BAC Activity |
| | 8. Factors that Affect BAC |
| | 9. Signs of Intoxication |
| | 10. Signs of Intoxication Chart |
| | 11. Module Review Checklist |
| Module 3: Maintaining a Safe and Enjoyable Atmosphere |
| | 1. Introduction |
| | 2. Test Your Knowledge: Maintaining a Safe and Enjoyable Atmosphere |
| | 3. Age Identification |
| | 4. Verifying Valid Forms of ID |
| | 5. The Ontario's Driver's Licence |
| | 6. Assessing and Monitoring Guests |
| | 7. Counting Drinks and Setting Drinking Rates |
| | 8. The Traffic Light System |
| | 9. Using the Traffic Light System |
| | 10. Preventing Intoxication |
| | 11. Stopping Service |
| | 12. Tips for Stopping Service |
| | 13. Tips for Getting Intoxicated Guests Home |
| | 14. Handling Potentially Dangerous Situations |
| | 15. The Value of Incident Reports |
| | 16. The Role of Your Manager/Owner |
| | 17. Module Review Checklist |
| | 18. Congratulations |
| | 19. Begin Test |
| Appendix A |
| | 1. Introduction |
| | 2. STEWART V. PETTIE |
| | 3. MCINTYRE V. GRIGG |
| | 4. JORDON HOUSE V. MENOW & HONSBERGER |
| | 5. CROCKER V. SUNDANCE RESORT |
| | 6. HAGUE V. BILLINGS |
| | 7. SAMBELL V. HUDAGO |
| | 8. DESPRES V. NOBLETON LAKES GOLF COURSE LTD. |
| | 9. GOUGE V. THREE TOP INVESTMENT HOLDINGS INC. |
| Appendix B |
| | 1. Contact Information |