Copyright: Copyright © 2001 Creative Technology, Ltd.   Creative Diagnostics Help - Version 2.2
Citation: Copyright © 2001 Creative Technology, Ltd.


Introducing Creative Diagnostics

Creative Diagnostics is a simple but useful program for diagnosing and fixing any problems that you may have with your audio hardware. The diagnostic tests will check that the audio hardware is detected, the audio drivers are working, and the mixer settings are correct. A speaker test is also provided to let you test the physical connections from the audio hardware to the speakers. If the tests detect problems, Creative Diagnostics will provide solutions.

Use Creative Diagnostics to help you have a trouble-free audio experience.


Running the diagnostic tests

Before you start the diagnostic tests:

Quit all running programs.

Unplug any headphones from your computer or audio hardware and turn down the volume of your speakers.
The diagnostic tests may generate some loud sounds.

To run the diagnostic tests

1	Start Creative Diagnostics.

2	Follow the onscreen instructions.
The results of the diagnostic tests will be displayed. You will need to assess the results for the next course of action.


Assessing the results of the diagnostic tests

If the audio hardware passes all the diagnostic tests

Click the Test Speakers button to test the physical connections from the audio hardware to the speakers.

If the audio hardware fails any of the diagnostic tests

Click the Begin Fix button to fix the problem.
Depending on the results of the diagnostic tests, you will be guided on what to do next.

Note

You can run the diagnostic tests again by clicking the Run Again button.


Testing the speakers

After the audio hardware has passed the diagnostic tests, a speaker test should be performed to make sure that the physical connections from the audio hardware to the speakers are correct.

To test the speakers

1	Click the Pick a speaker configuration box and click the speaker configuration you are using.

2	Click the Test button.
You will hear a test sound from each speaker in turn. You will also be guided on checking your speaker connections.

Note

You can run the speaker test again by clicking the Test Again button.


Viewing the log file of the current session

The test results and actions performed in the current session will be saved in a log file.

To view the log file

After you have run the diagnostic tests, click the View Log button.

Note

The log file will not keep track of previous sessions’ test results and actions.


Contacting Technical Support

If Creative Diagnostics does not resolve your audio hardware problems, you can contact Technical Support for help. For contact information, click the Technical Support button.